Live chat software is used to acquire lead information and solve customer queries in minimum time. But, what if bot fails to answer customer queries or human interference is required? BotMyWork Chatbot Builder for Facebook Messenger provides human takeover functionality on live conversation to propose the best customer support services via Messenger Bots.
With Facebook Messenger, monitor and take over the live chat at any moment if bot fails to respond precisely. Human take over on live chat can be initiated on the same messaging window by clicking on "takeover thread"- as the complete chat history is available, the human operator can effectively solve customer concern by communicating on the same window.
By default, the take over time is set to 30 minutes, but it can be extended by customer service agent as per the customer requirement and resource availability. Once all the queries raised by the customer is solved, the conversational take over can again be hand over to bot.
Use Live Chat Human Takeover Functionalities To Solve Queries In Real-Time!
Provides personalized customer support & saves time by bringing automation.
Bot acquires lead information during the live chat.
Live chat takeover by customer support agent is possible.
We provide Bot customization to let users' meet all their business specifications.
It provides 24/7 live chat support to customers.
Easy to solve customer queries as complete chat history is available.
When needed, increase interaction time between support agents & customers.