What Can I Do In The Stories Section?

The “Stories” section allows you to build conversational blocks for your chatbot. Stories are made up of groups and blocks, which further have cards or elements.

Each group or block is created to fulfill one purpose. For example, the welcome block is meant to welcome clients during the new conversation. Similarly, you can create a sales block and add multiple cards to sell certain products. 

BotMyWork has two pre-existing blocks, which are; Welcome block and Default block.

welcome block

default message block

You can add new groups and blocks from the plus icon. 

add new groups cards

For making these conversations, there are native elements or cards like text, gallery, email, phone, image, and quick replies, handover, live chat, etc., which can be added to these blocks and perform chat actions.

Let’s look at all native elements of the Stories section.   

Native Elements

all chat elements

Text: Create your response by preparing your content and adding CTA buttons. On the CTA buttons, you can add blocks, URL, and phone number. Note- In the text card, you can add only three buttons.

Typing: Add the time-lapse in the conversation flow with typing to make your chats more natural. You can set the time (in seconds).  

Image: Add an image using this native element in the chat flow.

Video: Add video to your conversation flow either by entering the URL of Facebook videos or the URL of a public video file using the native elements.

Gallery: Use this native element “gallery” to present things in slide form. In the gallery, you can add up to three buttons using the plus symbol. In the gallery section, you would be able to add a product subscription, URL, image, and CTA buttons.

Quick Replies: The quick replies can be placed only under text, gallery, or image cards.

Get Input: You can save inputs from your clients using this element. 

Get Email: Use this native element to acquire your subscribers’ email addresses. You can set the predefined condition for success and failure of the email by inserting the blocks created using cards.

Get Phone: Obtain your users’ phone numbers using this native element. Similar to email, on the phone, you can also add blocks on the success and failure of the message.

New Attribute: This card allows you to add new or existing values to subscribers which can be used later for retargeting users

Webhook: You can send real-time notifications of events within messenger to external services.

Export Via Zapier: Using Zap, you can integrate and export data from other platforms using Zapier integration. 

Google Sheet: Using this integration, you can export data from Google Sheet. 

Redirect to: You can use this card to redirect your customers from 

Subscriber Automation: Use this card to set subscribers automation. 

Unsubscribe Automation: Use this card to automate the unsubscribe process. 

Live Chat: To start live chat with your clients, use this card to get notified in the messengers, and set a time after which live chat will end.

Handover: This card lets you add a handover feature that allows your clients to request a chat directly with the real person.

Send Email: Use this card to send an email. You can set the subject and body of the email.