Chatbots can reduce manual work, bring new potential leads, create a series of FAQs, and much more. The requirement of chatbots varies from industry to industry. But the question remains the same! How can I create my first chatbot?
In this article, you’ll get to know how you can build your first bot through Chatbot Builder! Follow the steps to get started with your chatbot.
- Login with your Facebook Account into Chatbot Builder App
- Select the Facebook Page you want to integrate with Chatbot Builder
1. Now go to “Settings”
From the sidebar click on “General” if you want to switch your Facebook Page or create a greeting message for your subscribers.
Here click on the “Unsubscribed” button if you want to switch your Facebook Page. Write the greeting through which you want to welcome your page subscribers.
Note- The greeting disappears at the moment subscribers start their conversation with the bot.
If you want to use the functionalities of Persist Menu, you need to turn on the Get Started button. Persist Menu option will start appearing on the sidebar once you’ve enabled the toggle button.
2. Now click on “Security” to review active sessions and change your password.
From “Active Sessions” you can acquire details like- from which platform users are interacting with your bot, their IP Address, and last active information. You can even remove the session by clicking on the three dots if the subscriber shows unexpected behavior.
Go to the “Change Password” section to change your Chatbot Builder password. Enter your existing password and create a valid password that you want to use for Chatbot Builder. Now click on the “Submit” button to reflect your changes.
Click on “Broadcast” to create tags that can be used to segment subscribers while sending broadcast messages.
4. Now click on Persist Menu from the sidebar to add more options for your subscribers to initiate the conversation.
5. Click on “Stories” from the sidebar to provide a natural conversational environment to all your subscribers. By using welcome stories, you can solve any question regarding your products and services by providing a user-friendly experience. Users can create blocks containing Text, List, Gallery, Emails, Phone, Location, Image, and Quick Replies.
On the other hand, Default stories are used in the situations, where the bot fails to answer customers queries.
Note- Users can create up to 50 blocks.
6. Click on “Knowledge Base” to create a series of faq regarding your products and services to solve your customers queries in real-time. Users can use the blocks created in stories while crafting different answers for each question.
7. From the “Broadcast” section users can create and monitor the status of their broadcast message.
“Message” represents information like- the date of message creation, subject, and status. Users can track their messages in increasing or decreasing order of message creation.
From “Create” users can create and provide a personalized experience to recipients by using the Facebook strings (first_name and last_name) while crafting the message.
After the creation of the broadcast message, users can give it a more personalized touch in the “Settings” section. Here users can select the message type, schedule message, select notification type, and segment subscribers by applying multiple filters.
8. Click “Live Chat” to monitor real-time interaction between the bot and customers. Users can even take over the chat at the moment they feel bot is not responding precisely by clicking on “Takeover Thread”. By default human take overtime is set to 30 minutes but, it can be extended by clicking on “+30 minutes”. Users can automate the conversation any time by again clicking on “Takeover Thread” or by using the “Send and Automate” button.
9. From “Interactions” users can acquire complete detail about their Facebook Page subscribers.
10. On clicking on “Integrations” users can add Facebook Message Widget on any domain and can perform changes in terms of color and transparency.
That’s it. Your first bot is established. For any confusion go through the video from “Tutorial” section present on the sidebar of the dashboard.