• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
BMW logo mini

BotMyWork

Organise and Automate actions at your professional front with Chatbots

  • Chatbot Builder
    • Features
    • Example bots
    • Pricing
    • Success Stories
  • Slack Apps
    • TaskOnBot for Slack
    • LeavesOnBot+ for Slack
    • EventOnBot+ for Slack
    • BusyOn for Slack
  • Google Chat Bots
    • BusyOn for Google Chat
  • Our Services
  • Resources
    • Blog
    • Product Guide
  • Contact Us

BotMyWork Chatbot Builder

image-logo
  • Features
  • Pricing
  • Help
    • Product Guide
    • Join The Community
    • Talk With Sales Team
  • Sign Up
  • Sign In

BusyOn for Slack

image-logo
  • Features
  • Pricing
  • Help
    • Product Guide
    • Join The Community
  • Help
    • Product Guide
    • Join The Community
  • Help
    • Product Guide
    • Join The Community
  • Help
    • Product Guide
    • Join The Community
  • Help
    • Product Guide
    • Join The Community
  • Sign In
  • Sign In
  • Sign In
  • Sign In
  • Sign In

Best 5 moves to earn returns with ChatBots in Ecommerce!

Deboshree Mazumdar Updated on: March 19, 2020Leave a Comment

chatbots in ecommerce

Hello, I am your Chatbot, Thank You for placing order! Wait for a while meantime we process with your order.

As conversational commerce technology continues to evolve, chatbots are spreading its popularity among consumers for its best use. This helps retailers provide many opportunities to shop where and how their customers want. Starting from buying clothes for any special occasion to ordering food online. Chatbots in eCommerce has shown its activeness in the retail industry from the very beginning.

Despite eCommerce has seen new avenues opening up from the recent past and that’s why it has encountered different contenders. It’s becoming crucial to surviving in this competitive era of marketing and branding. But, besides Chatbots in eCommerce has become an active game changer which can be trained by you and accordance with your business type.

So, if your business is facing ordeal in connecting with customer in real time then retail chatbots with your customization can be your sharpened tool.

e-commerce business

So, put our thinking caps on and discuss-

1. Become an ever-ready sales executive:

As the name suggests, chatbots can be your side when becoming an ever-ready sales executive. But how? Chatbots can help your business to get big chunks of sale via cross-sale and upsell. While at cross-sell, your retail chatbot would suggest related products with the main product to your customers at the sale. For instance, if your customer has bought a gown for a party then your chatbot can suggest a beautiful pair of stilettos and a hand-clutch go with the attire.

This process is cross-selling. Upsell is the process where extra crunch adds to your main product. So, if you have Chatbots in eCommerce business of yours then, it would be likely that none of your customers would go empty handed from your store.

2. Calls the shopping carts back from going deserted:

Yes, chatbots can even do this for you as well. It is very common that a product which is out of stock is much needed by your customers then. So what will you do in that case? You can call back your customer by informing that the stock is again infill and they can buy the product from your store now. This can be quite helpful for your eCommerce business. By making your customers feel that their presence counts for your business. This welcomes them again to shop at your store with customer service bots.

3. Help to make a safe and streamlined payment process:

The not only periphery of chatbots usage confines to ordering stuff online but also making the safe payment process. Chatbots in eCommerce has shown vital activeness in both these processes. Like other online established business, your customer services chat bots also helps your customers with the process of virtual wallet. It also transfers money to family members and friends. It will in return to improve sales of your eCommerce store and give a face-lift your marketing and brand.

marketing and brand

4. Becomes a friendly customer care responder:

Customer services bots act as the major tool when it comes in responding back to your customers over some queries or issues. It will also save time for both customers and vendors to interact via bot and sort out small queries which were earlier solved over emails. Not only that, chatbots in the retail industry is helpful enough to provide a passageway to the online user. This helps his/her shopping gets the best of values and processes in real time.

5. Available round the clock:

Well, it is not human, it is a bot. It will work all round the clock, full 365 days without hassle for your eCommerce business. This means that it slash out the doubt over conversation with the customers at any hour of the day. Chatbots can resolve every basic query about the product or service. And thereby does not get affected if there are other queries lined up at the very moment.

customer service bots

Summing up

As I am resting my story, I want to remind you that technology is evolving at a very fast pace which is why the development of chatbots is on rising.

So, welcome the digital era which is knocking our door with chatbots in eCommerce. This integrates for the best e-commerce experience.

Let me know your kind feedback in the comment below.  Thanks for reading 🙂

Get started with your first Messenger bot today, FREE

The easiest chatbot platform to build a bot for Facebook Messenger: BotMyWork Chatbot Builder. It’s FREE FOREVER and 100% CODE-FREE. Just sign up now and connect your Facebook page, that’s it. A rich product guide and useful blog to help you keep going!

Related Blogs

Methods To Increase Customer Retention Through Chatbots!
Methods To Increase Customer Retention Through Chatbots!
By Mamta
Read Time: 11 minutes
Why Voice Bots Are Trending In The eCommerce Market?
Why Voice Bots Are Trending In The eCommerce Market?
By Mamta
Read Time: 6 minutes
Facebook Messenger Marketing: Future Of Chatbot Marketing
Facebook Messenger Marketing: Future Of Chatbot Marketing
By Satyam
Read Time: 7 minutes
Previous Post
Next Post

Category: Automation, Chatbots Tags: customer service bots, ecommerce business, marketing and brand, retail chatbots, retail industry

About Deboshree Mazumdar

Journo turned Content Writer, she’s a gem for both written and spoken English. Known as the SEO sprout, she has a soft corner for mind maps and keyword templates. Writing content dedicated to SEO, eCommerce, and gifting, her superpower is to magnify the trending keywords in your favor whenever she wants to. Apart from writing, she loves listening to the latest English numbers.

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Subscribe to receive our top tips and tricks for FREE!

 

Loading

Your Own Facebook Messenger Chatbot for Marketing & Customer Service Is Free?

Yes, That's True!

Get Started Today For FREE

Footer

logo-footer

Company

  • About Us
  • Blog
  • Terms and Conditions
  • Privacy
  • Become a Partner

Contact Us

  • Help
  • support@botmywork.com
footer-pattern-image-one
footer-pattern-image-two
bmw-brands-image
bmw-brands-image
footer-pattern-image-three
footer-pattern-image-four
nasscom
iso
del

BotMyWork © 2021 All Rights Reserved.